Shipping Policy
This Shipping Policy outlines the details of our shipping process to ensure a smooth and reliable delivery experience for your orders.
Order Processing Time
Upon receiving your order, we require a processing time of 1-2 business days to prepare and package your items for shipment. This time allows us to carefully inspect and ensure the quality of each product before it is shipped.
Shipping Methods
We partner with reliable shipping carriers to deliver your orders safely and efficiently. Our primary shipping method is standard ground shipping.
Estimated Shipping Time
The estimated shipping time for orders from Craft Coconut Candles is 5-10 business days. Please note that this is an estimate and can vary depending on factors such as your location and any unforeseen circumstances that may affect the shipping carrier's operations. Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor the progress of your shipment.
Order Tracking
We understand the importance of knowing the status of your order. Once your package is shipped, we will provide you with a tracking number via email. You can use this tracking number to check the status of your shipment on the shipping carrier's website or through the tracking link provided in the email.
Shipping Restrictions
Craft Coconut Candles currently offers shipping within the Canada and the United States only. We apologize for any inconvenience this may cause and appreciate your understanding. We are working towards expanding our shipping capabilities to serve customers worldwide in the future.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the destination address, and the shipping method chosen during checkout. The exact shipping cost will be displayed before you finalize your purchase. Please note that any applicable taxes or duties imposed by the destination country are the responsibility of the customer.
Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. Craft Coconut Candles is not responsible for any delays, mis-deliveries, or additional charges incurred due to incorrect or incomplete shipping addresses. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
Order Modifications and Cancellations
If you need to modify or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request if your order has not yet been processed for shipping. Please note that once the order has been shipped, we are unable to make any modifications or cancellations.
Damaged or Lost Packages
Craft Coconut Candles takes great care to ensure that your order is packed securely to prevent damage during transit. However, in the unfortunate event that your package arrives damaged or is lost in transit, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue and arrange for a replacement or refund, as appropriate.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us at
info@craftcoconutcandles.ca